Privacy Policy

Muchen Corporate Services Sdn. Bhd. is a Malaysian corporate services provider offering services which may include:

• Company incorporation and corporate secretarial services;
• Corporate compliance and governance services;
• Accounting and bookkeeping;
• Tax-related coordination and support;
• Payroll and human resources support;
• Business advisory and consultancy; and
• Other related corporate and professional services.

For the purposes of applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (“PDPA”), Muchen may collect and process personal data in connection with the provision of these services.

Depending on how you interact with us, we may collect personal data including:

We may collect personal data:

• Directly from you;
• Through our website and online forms;
• Through email, telephone, WhatsApp or other communication channels;
• During meetings or consultations;
• From documents provided by you;
• From companies, directors, shareholders, beneficial owners, employees or representatives with whom you are associated;
• From publicly available sources, including company registries and regulatory databases;
• From professional advisers, business partners or service providers;
• Through advertising and analytics platforms; and
• Through cookies and similar technologies.

Where you provide us with personal data relating to another person, you represent that you are authorised to provide such information to us and, where required, have informed that person about the processing of their personal data.

We may collect, use and process personal data for purposes including:

• Responding to enquiries and requests;
• Providing quotations and proposals;
• Processing company incorporation applications;
• Providing company secretarial, accounting, payroll, tax, compliance, advisory and other professional services;
• Conducting KYC, customer due diligence and verification;
• Maintaining corporate and statutory records;
• Preparing and submitting documents to relevant authorities;
• Communicating with clients, prospective clients and their representatives;
• Managing client relationships;
• Processing invoices and payments;
• Maintaining our internal accounting and administrative records;
• Improving our services and website;
• Operating customer relationship management and internal business systems;
• Preventing fraud, misuse, security incidents or unlawful activities;
• Complying with legal, regulatory, professional and governmental requirements;
• Establishing, exercising or defending legal rights;
• Conducting analytics and measuring website or advertising performance;
• Sending service updates, educational materials, newsletters, promotions or other marketing communications where permitted by law; and
• Any other purpose reasonably related to the above purposes.

As a corporate services provider, we may need to disclose personal data to third parties in order to perform our services or comply with applicable requirements.

These parties may include:

• Companies Commission of Malaysia (SSM);
• Inland Revenue Board of Malaysia (LHDN);
• Employees Provident Fund (EPF/KWSP);
• Social Security Organisation (SOCSO/PERKESO);
• Relevant ministries, government departments and regulatory authorities;
• Banks and financial institutions;
• Auditors, tax agents, accountants and legal advisers;
• Licensed corporate service providers and professional advisers;
• Technology and software providers;
• Cloud storage and hosting providers;
• Payment service providers;
• Identity verification and compliance service providers; and
• Other parties authorised by you or reasonably necessary for the provision of our services.

We may also disclose personal data where required or permitted by applicable law, regulation, court order or lawful request from a competent authority.

We do not sell your personal data.

We may use third-party systems and technology to operate our business, including cloud services, communication platforms, customer relationship management systems, accounting software, analytics services, artificial intelligence tools and automation systems.

Where appropriate, we take reasonable steps to ensure that personal data processed through our service providers is handled in accordance with applicable data protection requirements and appropriate security arrangements.

Muchen may use artificial intelligence (“AI”), automation and other technology-assisted systems to support administrative, operational and service-related activities.

These technologies may be used for purposes such as:

• Organising enquiries and communications;
• Preparing preliminary drafts or summaries;
• Processing or categorising information;
• Improving internal workflows;
• Assisting customer support;
• Document processing; and
• Supporting service delivery.

Where personal or confidential information is involved, we seek to implement reasonable organisational and technical safeguards appropriate to the nature of the information and the relevant processing activity.

The use of AI or automation does not remove our obligations to protect personal data under applicable law.

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and measure the effectiveness of our marketing activities.

These technologies may be provided by third-party services such as website analytics or advertising providers.

Depending on our website configuration, these may include services provided by companies such as Google or Meta.

You may be able to restrict or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Where required, we will obtain appropriate consent before using non-essential cookies or similar tracking technologies.

Where permitted by applicable law, we may use your contact information to communicate with you about:

• Our services;
• Corporate or regulatory updates;
• Educational content;
• Events and workshops;
• Promotions; and
• Other information that may be relevant to your business.

You may request to stop receiving marketing communications from us at any time.

This will not prevent us from sending communications necessary to provide services to you or comply with our legal and professional obligations.

Some of our service providers, technology platforms or cloud infrastructure may process or store information outside Malaysia.

Where personal data is transferred or made accessible outside Malaysia, we will take reasonable steps to address applicable requirements under Malaysian data protection law, including implementing appropriate safeguards where required.

We take reasonable and practicable measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

Measures may include, where appropriate:

• Access controls;
• Authentication mechanisms;
• Secure cloud infrastructure;
• Data access restrictions;
• Internal policies and procedures;
• Security monitoring;
• Encryption or other technical safeguards; and
• Limiting access to personnel or service providers who reasonably require the information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal data for as long as reasonably necessary to:

• Provide our services;
• Maintain appropriate business and corporate records;
• Fulfil the purposes for which the information was collected;
• Comply with legal, regulatory, tax, accounting and professional requirements;
• Resolve disputes; and
• Establish, exercise or defend legal rights.

When personal data is no longer reasonably required, we may securely delete, destroy or anonymise it, subject to applicable retention requirements.

Subject to the PDPA and other applicable laws, you may have rights relating to your personal data, including the right to:

• Request access to personal data held about you;
• Request correction of inaccurate, incomplete or outdated personal data;
• Withdraw consent where processing is based on consent, subject to applicable limitations;
• Request information regarding the processing of your personal data;
• Object to or request that we stop certain direct marketing communications; and
• Exercise other rights available under applicable Malaysian data protection laws.

Certain requests may be subject to legal exceptions, verification requirements, administrative requirements or obligations requiring us to retain particular information.

Our services are primarily intended for businesses and adults.

We do not knowingly seek to collect personal data from children through our website unless it is reasonably necessary for a legitimate service or legal purpose and appropriate authorisation has been obtained.

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. You should review the relevant third party's privacy policy before providing personal information to them.

We may update this Privacy Policy periodically to reflect changes to our services, technologies, business practices or applicable legal and regulatory requirements.

The latest version will be published on our website together with the date it was last updated.

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns regarding how we process your personal data, please contact:

• Email: admin@muchencosec.com
• Website: https://muchencosec.com
• Business Address: BC-01-03, Sentul Point, Jalan Sentul, 51000 Kuala Lumpur, Malaysia

Please include sufficient information for us to identify you and understand your request.